After
sales service record 2:
For every motorcycle fairing kit, we will
track it until you receive the fairing kit. When there is a problem of
delivery, usually, we’ll send an email to you and ask about this.
Albertus (Tangerang Selatan, Indonesia)
ordered motorcycle fairing set R1 0708 SANTANDER from our
website www.motorcyclefairingz.com. Besides
fairing, Albertus also ordered headlight, side grips and other parts. We sent
the Tangerang Selatan out after we finished the order. Seven days later, we
tracked the parcel on website. However, we only found “failed delivery” as the
latest status. We were anxious about this. We know that if the parcel stayed at
the status of “failed delivery” for more than 10 days, the motorcycle fairing
set R1 0708 SANTANDER would be probably returned to us. Then,
Albertus couldn’t get the fairing. So, we sent an email to Albertus to ask whether
he received the parcel or not.
One day passed, there was no reply. We sent
another email again. Still no reply received. On the third day, we called
Albertus from China; we knew the telephone fee is very expensive. However, in
order to make sure Albertus received the motorcycle fairing kit, we had to do
so. Luckily, Albertus’s phone was got through and we talked with Albertus about
this. The good thing is that Albertus got the parcel and he’s very happy with
our products and service. As the email problem, Albertus used the email of his
father’s. That’s why he didn’t check the email. At the end, all happy and
Albertus said he’ll ask his friends to buy from us.