After sales service record 2 at www.motorcyclefairingz.com

After sales service record 2:

       For every motorcycle fairing kit, we will track it until you receive the fairing kit. When there is a problem of delivery, usually, we’ll send an email to you and ask about this.

       Albertus (Tangerang Selatan, Indonesia) ordered motorcycle fairing set R1 0708 SANTANDER from our website www.motorcyclefairingz.com. Besides fairing, Albertus also ordered headlight, side grips and other parts. We sent the Tangerang Selatan out after we finished the order. Seven days later, we tracked the parcel on website. However, we only found “failed delivery” as the latest status. We were anxious about this. We know that if the parcel stayed at the status of “failed delivery” for more than 10 days, the motorcycle fairing set R1 0708 SANTANDER would be probably returned to us. Then, Albertus couldn’t get the fairing. So, we sent an email to Albertus to ask whether he received the parcel or not.

One day passed, there was no reply. We sent another email again. Still no reply received. On the third day, we called Albertus from China; we knew the telephone fee is very expensive. However, in order to make sure Albertus received the motorcycle fairing kit, we had to do so. Luckily, Albertus’s phone was got through and we talked with Albertus about this. The good thing is that Albertus got the parcel and he’s very happy with our products and service. As the email problem, Albertus used the email of his father’s. That’s why he didn’t check the email. At the end, all happy and Albertus said he’ll ask his friends to buy from us.